Note that the flight is not cancelled until you have received confirmation from us. Flights; Hotels; Car hire; Transfer; Tours & activities; Contact . .uwtDiscDesc{ If you have made your ticket purchase with us, the airline will make a refund to us and we will process the payment to your original form of payment after receiving the funds. He was told he would have to pay £125 per person – £375 in total – to get a refund. box-sizing: border-box;

Coronavirus Covid-19 impact on Travel .

Contact us; Information when buying a package holiday; Baggage …

Under the Package Holiday Regulations you should never be asked to pay any kind of fee to get a refund if the organiser of your package cancels your trip.With flight-only booking it’s slightly more complicated.

Due to the recent outbreak of the coronavirus, airports and airlines around the world have taken proactive measures such as restricting airport and flight operations. .uwtDiscWrap{ .uwtDescClose{ If your flight is protected by the EU’s Denied Boarding Regulations the airline cannot charge you an admin fee and must provide you with a full refund.These regulations do not apply to agents. -moz-box-sizing: border-box; left: 0px; width: 100%; When/if we receive the refund from the airline we will process the payment to your original form of payment. We use cookies to allow us and selected partners to improve your experience and our advertising. How does the refund process work? The airline says I need to contact you to get a refund? Your contract for the flight is likely to be with the airline – not the agent. This seems to be an attempt to pressure her into what would have been the wrong decision. color: #fff; You can understand more and change your cookies preferences Passengers with flight-only bookings from an EU airport, or with an EU airline, that have been cancelled as a result of the pandemic are due a refund – under the Denied Boarding Regulation. } z-index: 99999; .uwtDiscShow{ margin-left: 20px; They went back to Flysharp and it offered to reduce the admin fee by half as a ‘gesture of good will’. A large number of airlines refer consumers to the travel agency for assistance, a conduct that deviates from the EU Regulation 261/2004.’Daniel Pealing booked flights from Liverpool to Ibiza on 7 May for £340 with Kiwi.com, in three separate legs.The second leg from Madrid to Ibiza with Ryanair was cancelled first, making his trip impossible.But instead of refunding him his £340, Kiwi emailed him with a confusing list of suggestions for what he could do instead.These included booking a new flight from Madrid to Ibiza – even though it was only a matter of time before his flight from the UK to Spain was also cancelled.Or, it suggested, he could pursue a refund from the airlines through Kiwi. The airlines should refund them within seven days.Despite this many passengers due hundreds, and even thousands of pounds, could have been seriously misled by confusing or incorrect information supplied by travel agents about their rights. Even then it would take up to eight weeks to arrive.But according to the Package Travel Regulations, Perfect Holidays is responsible for refunding him in full. display: none; Why do I have to contact the airline for a refund? This is a clear violation of the Package Travel Regulations, which specify travellers are entitled to a full refund.Find more unbiased advice on travel and the coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with A customer of Perfect Holidays had his package holiday to Florida on 15 May cancelled. cursor: pointer; Contact; FAQ; Terms and conditions; Baggage information; About Gotogate; My Bookings; Your trip: £0.00; Home » Contact us. margin-top: 10px; So long as those services are provided without charge, you may want to use them. color: #ffffff; .uwtDiscTitle{ At Gotogate we guarantee a secure payment gateway verified by: Misleading consumers is prohibited by UK and EU consumer law.Gotogate’s own terms and conditions state that the customers’ contract is with the airline – and its website makes clear that you do not need to use its services to get a refund at all.The agent does offer to assist passengers – for a €30 fee and although this is only payable if it’s successful it makes clear that it could take months.Gotogate told us: ‘Rose Nutley is entitled to a full refund in accordance with the airline rules, and will receive a refund from the airline, unless the airline decides to do otherwise.’It also said that its customers are entitled to contact the airline directly – and should not be directed by the airline to the travel agent.It apologised for the email Rose was sent and said it has since changed its communications and removed the 24-hour deadline.It added: ‘The situation at hand is difficult.
Links. Gotogate email means passengers lose out. Coronavirus Covid-19.
Travel, Travel Trolley and Flysharp have since relented and said that consumers do not have to pay an administration feeIt also said that this applies to customers who have already been refunded – so Christina and Daniel should be able to claim their £75 back.If you’ve booked a package holiday – definitely not. Instead, they are offering alternatives such as vouchers or the ability to rebook. Thank you for your understanding. For more information regarding coronavirus please use this link. } bottom: -100px; We are currently doing all we can to handle all customer service requests with more resources than ever and large groups working …

If you want to cancel your flight you can contact us by email or telephone. But that meant they still had to pay it £75.They reluctantly accepted this but, after further pressure from Which? But nobody should be pressured into paying a travel agent a fee for handling a refund.If your flight-only booking is cancelled, and you don’t want to go through the agent, it’s important to make it clear to the airline that it is responsible.The law that dictates airlines have to refund passengers for cancelled flights that fall under EU law – EU261 – applies to airlines and not to agents.

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